During more than 25 years Enghouse Interactive has developed telephony systems That enable our customers to handle any type of external or internal interaction in the most efficient and professional way - independent of the communication channel. In the Product Suite Trio Enterprise 6.x, Trio CC makes it easy to work as an agent / operator from a smartphone.

The agent can login, change roles and status, answer incoming calls, handle callback and Manage tasks. The agent can preview the queue of waiting cases and can book The Most Important Cases. Whensearching the company directory The agent can moonrise transfer calls to other Colleagues And Queues or make outbound calls based on the information in the directory. The agent can alsorecord calls and Review These in the history view. It Is Possible To See Which other agents are logged on and See Their working status.

You will receive login information and manuals from your company.